Privacy Policy

1. Overview

This Privacy Policy explains how EcoWaste Solutions (“EcoWaste”, “we”, “us”, or “our”) collects, uses, discloses, and protects your information when you visit our website, submit a request through our online forms, or otherwise interact with us.

By using our website or submitting your information (including via the “Get a Fast Service Proposal” and other contact forms), you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Contact details: full name, company or facility name, email address, phone number.
• Business and location details: city and state, type of facility, and other site‑related information you provide.
• Service‑related information: waste types, waste volumes, preferred contact time, and any other information you include in the “Waste types & volume” or similar free‑text fields.
• Usage data: technical information automatically collected when you visit our site, such as IP address, browser type, device identifiers, pages viewed, and referring/exit pages (collected via server logs or standard analytics tools, where used).
• Communication data: records of communications with you, including emails, phone calls (where logged), and form submissions.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To review and respond to your requests for proposals, quotes, or assessments.
• To contact you at your preferred time regarding potential services.
• To plan and deliver waste management, recycling, and disposal services that match your site and waste streams.
• To manage our relationship with you, including customer support and account management.
• To operate, maintain, and improve our website and services, including security, performance, and user experience.
• To comply with applicable laws, regulations, and legal obligations.
• To protect our rights, property, and the safety of our users, staff, and the public.
• To send you information about our services, updates, and offers, where permitted by law and your preferences.

4. Legal Bases for Processing (Where Applicable)

Where data protection laws require a legal basis (for example, in the European Economic Area or the United Kingdom), we rely on the following:

• Consent: when you tick the consent box in our forms to allow us to process your data according to this Privacy Policy.
• Contract: when processing is necessary to provide a quote, proposal, or services you request, or to perform a contract with you.
• Legitimate interests: such as improving our services, ensuring the security of our systems, and growing our business, provided your rights and freedoms do not override these interests.
• Legal obligation: when processing is necessary to comply with applicable laws or regulatory requirements.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited situations:

• Service providers: with trusted third‑party vendors who help us operate our website, manage communications, host data, or deliver our services (for example, IT hosting providers, email service providers, or analytics tools). These parties are authorized to process your data only as necessary to provide services to us and are bound by confidentiality obligations.
• Business partners and subcontractors: with waste management partners, transporters, recycling facilities, or other subcontractors where reasonably necessary to prepare or deliver the services you request.
• Legal and safety purposes: when required by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a security incident.
• Business transfers: in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In such cases, we will take reasonable steps to ensure your information remains protected.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies (such as pixels and local storage) to:

• Remember your preferences and improve site functionality.
• Analyze how visitors interact with our website (for example, which pages are visited and for how long).
• Enhance security and detect unusual or suspicious activity.

You can configure your browser to block or alert you about cookies, but some parts of the website may not function properly if you disable them. Where required by law, we will ask for your consent before placing non‑essential cookies.

7. Data Retention

We retain your personal information only for as long as is reasonably necessary for the purposes described in this Privacy Policy, including:

• For as long as we have an ongoing relationship with you (for example, to provide quotes, manage contracts, or offer support).
• For the period required by applicable laws, regulations, and retention obligations (for example, tax or compliance requirements).
• For a reasonable period after our last interaction, to respond to inquiries, resolve disputes, and maintain business records.

When we no longer need your personal information, we will delete or anonymize it, or, where deletion is not possible, we will securely store it and isolate it from further processing until deletion is possible.

8. Data Security

We implement reasonable technical and organizational measures designed to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

9. International Data Transfers

Depending on your location and the services you request, your information may be processed and stored in countries that may have data protection laws different from those in your jurisdiction.

Where required by applicable law, we take appropriate safeguards to ensure that any international transfers of personal data provide adequate protection, such as using standard contractual clauses or relying on other lawful transfer mechanisms.

10. Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal information, subject to legal and contractual restrictions.
• The right to object to or restrict certain processing activities.
• The right to withdraw consent at any time where we rely on your consent (this will not affect the lawfulness of processing prior to withdrawal).
• The right to receive a copy of certain information in a structured, commonly used, and machine‑readable format (data portability), where applicable.

To exercise your rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding to your request, and we will respond within the time period required by applicable law.

11. Third‑Party Websites and Services

Our website may contain links to third‑party websites or services that are not operated by EcoWaste. If you click a third‑party link, you will be directed to that third party’s site. We do not control and are not responsible for the content, privacy policies, or practices of any third‑party sites or services. We encourage you to review the privacy policy of every site you visit.

12. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 16 (or other age as defined by local law) without appropriate parental or guardian consent. If you believe that a child has provided us with personal information without consent, please contact us and we will take steps to delete such information where required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will revise the “Last updated” date at the top of this page and, where appropriate, provide additional notice (such as a banner on our website or direct communication).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

EcoWaste Solutions
Sustainable Waste Management & Disposal
Email: [email protected]
Phone: (555) 012‑3456
Address: [Insert company address]